Slack is your communication platform where software is embedded into the conversations. Message menus are drop-down menus that developers can incorporate into their Slack apps. Not everything can be responded to with a couple of buttons, but when you’re dealing with information pulled from a database, a drop-down menu may be best. One example is if you’re connecting Slack with a customer relationship management tool like Salesforce, you could incorporate a Message menu to show relevant accounts to the user. This added feature is geared towards scenarios that require more nuanced decision-making and not a binary response.